Rans88 Privacy Policy — Your Personal Data Protection

1Introduction

Rans88 respects the privacy of every individual who uses our platform. This Privacy Policy is designed to give you clarity on how your personal information is handled by rans88 across all aspects of platform operations conducted under the domain rans88.win.

As a responsible online gaming platform, rans88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe transparency is the foundation of trust, and your trust is one of our most valued assets.

This policy applies to all information collected through the rans88.win website, the rans88 mobile app, and any interactions with our support and customer service teams. It covers all services we offer, including games, promotions, the VIP programme, and our communication channels.

2Data Collected

Rans88 only collects data that is strictly necessary to deliver quality services, ensure platform security, and comply with applicable legal requirements. The following are the categories of data we collect:

Rans88 does not collect sensitive data such as medical information, religious beliefs, or political views. All data collection is carried out transparently and on a valid legal basis.

3How We Use Your Data

Every dataset collected by rans88 is used for a specific and lawful purpose. We do not process your data for any purpose other than those stated below without first obtaining your consent.

• Service Provision: Processing account registration, verifying identity, handling financial transactions, and providing access to all games and features on the rans88 platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and any security threats to the platform and its members.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities, including KYC and AML (Anti-Money Laundering) requirements as prescribed by Malaysian law.
• Customer Support: Handling enquiries, complaints, and assistance requests from members via live chat, email, or other available support channels.
• Marketing Communications: Sending information about promotions, bonuses, and special offers to members who have consented to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support and providing appropriate assistance.
• Platform Improvements: Analysing usage data to improve the design, performance, and overall experience of the rans88 platform.

All data processing is carried out on a valid legal basis — whether contractual necessity, legal obligation, rans88's legitimate interests, or consent you have voluntarily provided.

4Data Sharing

Rans88 understands how important your trust is. We do not sell your personal data to any third party for commercial purposes. However, in the limited circumstances outlined below, we may share your data with certain parties:

• Service Providers: Technology companies, payment processors, cloud service providers, and operational partners that assist rans88 in delivering its services. All such parties are bound by strict confidentiality agreements and are only permitted to process data as directed by rans88.
• Statutory Authority: When required by law, court order, or direction from a legitimate authority such as Bank Negara Malaysia, the police, or other enforcement bodies.
• Game Providers: Third-party game software providers that require certain data to deliver an integrated and secure gaming experience on the rans88 platform.
• Business Transfer: In the event of any merger, acquisition, or sale of rans88 assets, user data may be transferred as part of the business assets, subject to equivalent privacy protections.

5Cookies & Tracking

Rans88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit rans88.win.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled as they are essential for website operation.
• Performance Cookies: Collecting information about how you use the rans88 platform — pages visited, time spent, and any errors encountered — to help us improve website performance.
• Functional Cookies: Remembering your preferences such as display settings, language, and saved login details to make future use of the platform more convenient.
• Analytics Cookies: Used to understand aggregate, anonymised usage patterns for internal analytics and improvement of the rans88 platform.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the rans88 platform. Please note that essential cookies cannot be disabled without impacting core platform functionality.

6Data Security

Protecting your personal data is rans88's top priority. We continuously invest in the latest cybersecurity infrastructure to keep your data safe from both internal and external threats.

The technical and organisational security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and rans88 servers are encrypted using the most robust industry-grade encryption protocols.
• Layered Access Control: Access to members' personal data is restricted to staff who require it to perform their duties, and all access is logged and monitored.
• 24/7 Monitoring: The rans88 security system is monitored around the clock by an experienced cybersecurity team to detect and respond to any threats promptly.
• Regular Penetration Testing: The rans88 platform undergoes regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Members are encouraged and able to enable two-factor authentication for additional account protection.
• Secure Data Backup: Data is regularly backed up to secure, encrypted locations to ensure service continuity under any circumstances.

7Data Retention Period

Rans88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law and relevant international regulations.

• Active Account Data: Retained for the duration your account is active and for a specified period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the transaction date, in accordance with Malaysia's financial and accounting legal requirements.
• KYC Documents: Retained for a minimum of five (5) years after the business relationship ends, in accordance with applicable AML requirements.
• Communication Logs: Records of interactions with the support team are retained for two (2) years for service quality and dispute resolution purposes.
• Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, while persistent cookies are stored for the duration specified in our cookie policy.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

8Member Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a rans88 member have the following rights regarding your personal data:

To exercise any of the above rights, please contact the rans88 privacy team by email at [email protected]. We will process your request within 21 business days. In complex cases, we may require up to 30 days and will notify you if this applies.

9Children's Privacy

The rans88 platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should rans88 discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered an account on rans88 are urged to contact us immediately at [email protected].

10Policy Amendments

Rans88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be published on this page along with the new effective date.

For significant changes, rans88 will notify members via:

• In-platform notification upon next login
• Email to the address registered in your account
• A prominent notice on the rans88.win homepage

Continued use of the rans88 platform after an amendment notice has been issued will be deemed acceptance of the updated policy terms. If you do not agree with any amendments, you may close your account and discontinue use of the platform before the changes take effect.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rans88 handles your personal data, our privacy team is ready to assist you.

You may also refer to the FAQ us for answers to frequently asked questions about privacy and data security at rans88.